mbv88's Privacy Policy

mbv88 is a safe, reliable, and transparent online gaming platform for players in Bangladesh. We are committed to being fully transparent about how we collect, store, process, and protect the personal information you provide while using our services.

This privacy policy applies to the mbv88 website (mbv88.mom) and all associated services. By registering an account or using our platform, you are considered to have accepted the terms of this policy.

This policy should be read together with our Terms & Conditions and Responsible Gaming policy. If you have any questions, contact us at [email protected].

2.1 Information You Provide Directly

When you create an account on mbv88 or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile phone number
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay account details (for processing transactions)
• Username and password

2.2 Automatically Collected Information

Certain information is recorded automatically while you browse our site:

• IP address and geographic location
• Browser type and version
• Device type (mobile, tablet, desktop)
• Page visit times, session duration, and navigation path
• Information obtained from cookies and similar tracking technologies

2.3 Gaming Activity Information

To ensure responsible gaming and improve your experience, we keep the following information:

• Deposit and withdrawal history
• Gaming patterns and session duration
• Bonus claim records
• Gaming limits and self-exclusion details (where applicable)

mbv88 uses your information only for the purposes listed below — never beyond them:

• Account management: For registration, login, and account verification.
• Financial transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: To resolve your issues via 24/7 live chat and email.
• Security and fraud prevention: To detect and prevent suspicious activity.
• Responsible gaming: To identify problematic gaming behaviour and provide necessary support.
• Service improvement: To improve platform performance and user experience.
• Legal obligations: To comply with applicable laws and regulations.
• Communication: To send important account notifications and service-related updates.

We do not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited cases:

4.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, and Upay to process transactions. These third parties are governed by their own privacy policies.

4.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming may receive minimal technical data to deliver the gaming experience.

4.3 Legal Obligations

We may be required to disclose information to competent authorities under a court order or legal requirement. In such cases, we will always disclose only the minimum information necessary.

4.4 Technology Partners

A limited amount of information may be shared with trusted technology partners who assist with site security, analytics, and technical maintenance. These partners operate under strict confidentiality agreements.

mbv88 uses cookies to improve your browsing experience and ensure site functionality. We use the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the core functionality of the site — such as maintaining login sessions, verifying security, and remembering your preferences. Without these cookies, the site will not function correctly.

5.2 Functional Cookies

These cookies are used to remember your language preference, device type, and other personalisation settings.

5.3 Analytics Cookies

These cookies are used to help analyse site traffic and improve our services. This information is always analysed in aggregate form and is not used to identify any individual personally.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some site features to not work correctly.

mbv88 uses industry-standard security technologies and practices to protect your personal information. The main security measures we have in place are:

• SSL encryption: All data transferred between you and our servers is secured via SSL/TLS encryption.
• Data encryption: Sensitive data stored on our systems is kept secure using the latest encryption technology.
• Access control: Only authorised staff have access to your information, and this is strictly controlled.
• Firewalls and intrusion detection: Advanced firewall systems and intrusion detection systems actively monitor for security threats.
• Regular security audits: Our systems and processes are subject to regular security audits.
• Two-factor authentication: The option to add an extra layer of security to your account.

Despite our best efforts to protect your data, no method on the internet is completely secure. You are therefore requested to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

mbv88 retains your information only for as long as necessary. The general rules are:

• Account information: For the entire period the account is active, and for a defined period after account closure as required by legal obligations.
• Financial transaction records: Retained for the period necessary to meet legal requirements.
• Communication records: Kept for a defined period to ensure the quality of customer service.
• Cookie data: Retention period is determined by the type and purpose of the cookie.

Once the retention period ends, your information is securely deleted or anonymised in a way that makes it impossible to identify you any further.

As a user of mbv88, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you and how it is being used. To request this information, contact us at [email protected].

8.2 Right to Rectification

If there is an error in your information, you can request a correction. Some information can be changed directly in your account settings; for more complex cases, please contact our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be obliged to retain certain information for a specified period due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of processing.

8.5 Right to Lodge a Complaint

If you are dissatisfied with how we handle your data, please contact us first at [email protected]. We will endeavour to respond within a reasonable time.

mbv88 strictly does not provide services to anyone under the age of 21. We verify age during account registration, and if any person under 21 is identified, their account is closed immediately.

If a minor has an account or their information has been accidentally collected, that information will be deleted without delay. If you have any information about this, please notify us at [email protected].

Our servers and technology partners may be located in various countries. As a result, your information may be transferred internationally. In such transfers, we ensure that:

• The receiving party maintains adequate data protection measures.
• Applicable international data protection standards are followed.
• Contractual safeguards are in place.

mbv88 reserves the right to change or update this privacy policy as needed. If significant changes are made to the policy, we will:

• Publish a special notice on the site.
• Notify you of the changes at your registered email address.
• Update the "Last updated" date at the top of the policy.

Continued use of the site after any changes means you are considered to have accepted the new policy. We therefore recommend reading this page regularly.

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. Our dedicated privacy team will treat your matter with care.

We will endeavour to respond as quickly as possible after receiving your message. More complex matters may take additional time, but we will always keep you informed.